Terms and Conditions
Table of Contents
(1) General
We agree to provide the following physiotherapy services in-person and online; including any assessment, diagnosis, advice or treatment program, manual hands-on treatment, follow-up appointments and ergonomic assessments to you in return for a fee subject to the terms set out in these Terms and Conditions of Service which forms the agreement between ‘you’ and ‘us’.
These Terms and Conditions of Service includes the entire understanding between you and us and replaces any previous agreements we may have had with you unless specifically stated otherwise. Except for those terms implied by law, which cannot be excluded and any other terms specifically incorporated by reference – no other terms apply.
These Terms and Conditions of Service are specifically for our online physiotherapy services. Please do not use our services if you do not agree to these Terms and Conditions of Service.
You indicate that you consent to these Terms and Conditions of Service in full by purchasing any Physiotherapy or Ergonomic Service from the Website.
IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS OF SERVICE YOU SHOULD NOT PURCHASE OUR SERVICES.
Please note that We alter these Terms and Conditions of Service from time to time, and you must review this document before each purchase. This document was last changed on 13th February 2024.
(2) Consent
You signify your consent to these Terms of Service by purchasing any physiotherapy or ergonomic service from the website, in addition to the consent box we ask you to complete/sign at the bottom of the Patient Health form that is sent in an email once you have booked in online.
(3) Clients under 18 years of age.
We require written or verbal consent from your parent or legal guardian if you are younger than 18 years of age, who must also agree to be bound by these Terms & Conditions of Service Agreement. They must further provide proper supervision in relation to the provision of information to Us and provide proper supervision in relation to your use of your Physiotherapy Service (In-person and remote). All written communication with patients under the age of 18 will be via their parent or guardian’s email address.
(4) Purpose and nature of the GX Physio Online Services
You acknowledge that –
(i) no online service is a perfect substitute for an “in-person” appointments with a physiotherapist.
(ii) and as with “in-person” appointments, We are unable to guarantee that our treatments will result in a cure of your particular complaint or condition. We recommend treatments that We believe are likely (based upon our experience and training) to be effective, but We cannot guarantee results.
(iii) Dynamis Health Limited / GX Physio shall not be liable for any injury sustained as a result of advice given. This is in reference to the above comments regarding online service not being a perfect substitute for “in-person” assessment.
(5) Suitability of Our Physiotherapy Services
We reserve the right to terminate these Terms and Conditions of Service at any time for any reasons, which may include: limitations on insurance, your breach of any of the terms associated with the GX Physio Online Physiotherapy Services, non-compliance with the Specifications, or where We have evaluated / assessed your condition and We believe that We are unable to provide an acceptable treatment online, in which case We will not provide the Physiotherapy Services.
We will endeavour to provide you with a full explanation with recommendations (where possible) and signpost you to the necessary services for further assessment or care.
Where we have not been able to add advice or assistance, we will refund the full fee paid except in the event of your breach or non-compliance of any of Our terms including but not limited to these Terms and Conditions of Service.
(6) Provision of information by you
The quality and success of the Online Physiotherapy Services is reliant upon the information that you provide to Us. In this regard, you agree to provide Us with:
(i) accurate and complete information in response to our online questionnaires and any follow up questions which We may ask of you either in writing or via a video conversation on the Internet; and
(ii) any information which could reasonably be expected to be relevant to your condition or treatment.
(7) Provision of Advice by Us
We agree to provide you with a written document containing your treatment program or other requested information via email within 24 hours of completing your full evaluation unless agreed otherwise. We will also send you periodic prompts to your email address as part of the treatment program.
(8) Using Our Physiotherapy Services
- Full understanding required: You must not implement our treatment program or act on any advice unless you fully understand it.
- Please ask any questions before implementing any treatment program or acting on any advice provided by Us.
- Cessation: The phrase ‘No pain, no gain’ does not apply to any treatment program or advice provided by Us. You must immediately cease using our treatment program and cease acting upon any advice given by Us if you experience any pain or discomfort. In these circumstances, you must contact Us as soon as possible.
- Third persons: You must not provide our treatment program to any other person. We assume no duty of care in relation to any third persons.
(9) Private Medical Insurance
Dynamis Health Limited/ GX Physio and individual Physiotherapists are registered with a selection of private medical insurers. If you would like to use your cover to fund treatment please provide evidence of your policy / authorisation number in the ‘further information’ box on booking your appointment. These details can be found on your authorisation letter, which also details any policy excess you are due to pay at the first session. If you are unable to provide evidence of your cover at your first session with us, then you will be responsible for any appointment fees, until you provide us with this.
Please note that depending on your level of cover we may be required to take a policy excess. We reserve the right to ask for evidence of this, and will collect this from you at your first session.
We therefore kindly ask that you clarify any treatment limits or excess that you may have with your private medical insurer, before you attend your first appointment. If your private medical cover does not cover the full cost of your treatment, or if you fail to notify us of your policy excess, then any shortfalls that arise will be invoiced directly to you. This is payable within 7 days of the invoice date. You are ultimately responsible for the cost of your treatment, even if your treatment is funded by private medical insurance.
(10) Cancellation, and Rescheduling
Cancellation – To ensure everybody has equal opportunity to access our service a 48-hour cancellation policy applies. You can change a booking without penalty as long as you make us aware at least 48 hours before the booking is due to start. We will manually change this for you without delay. If you need to cancel within 48-hours then we will only charge you 50% of the appointment fee. If notice is given less than 24 hours before your appointment start time, then no refund is given. If for extenuating circumstances you had need to cancel, please email our team at hello@gxphysio.co.uk, following the cancellation so that we can help, and assess on a case by case basis.
Rescheduling – This is possible outside of the 48-hrs before your appointment, but once within this timeframe, this falls into the definition of a ‘Cancellation’ as mentioned above, as the apppointment was not completed and others would be rendered unable to access this appointment.
(11) Refunds Policy
If for any reason your delivered Physiotherapy Service does not conform to the UK Sale of Goods Act of 1979 as amended, We will be happy to issue a credit or refund.
Your refund will be issued by the end of the next business day and a confirmation email will be sent to the email address linked to your account. Please note, Stripe can take up to 10 working days to process a refund.
Treatment Packages
Once a treatment package has been purchased, unless there is an issue with the service, there is no cancellation available. You can however, gift it to somebody else to use. Simply let our team know who you would like that credit applied to.
(12) Products bought via the Shop
All products bought via our page are purchased on the base of sound advice and recommendations of many other users. The purchase is made at your own risk in conjunction with the contract between yourself and the product manufacturer. Dynamis Health/ GX Physio holds no liability for any issues with products bought – but will attempt where possible to support your cause against the manufacturer if any major issues ensue.
(13) Liability
We will not be liable for any loss or damage (in contract negligence or otherwise) where:
(i) there is no breach of a legal duty of care owed to you by Us;
(ii) the loss or damage is not a reasonably foreseeable result of any such breach; or
any loss or damage or increased risk of loss or damage results from a breach or non-compliance by you of
Our terms including but not limited to these Terms and Conditions of Service, such as you providing inaccurate or incomplete information.
In particular, We are not liable for:
(i) any loss of your emotional well-being including, but not limited to, any embarrassment caused;
(ii) any loss of income or anticipated profits;
(iii) any loss of opportunity;
(iv) loss of goodwill or injury to reputation;
(v) losses suffered by third parties; or
(vi) any indirect, consequential, special or exemplary damages arising from the use of the Online Physiotherapy Service, regardless of the form of action.
To the extent that We are not able to exclude Our liability to You in accordance with the applicable law, We limit our liability to the re-performance of the relevant Physiotherapy Services, or a full refund unless We specifically agree with you otherwise.
Nothing in these Terms and Conditions of Service excludes or limits Our liability for death or personal injury caused by Our negligence or for fraud or fraudulent misrepresentation. Nothing in these Terms and Conditions affects Your statutory rights.
(14) Use of the GX Physio Service outside of the United Kingdom
We make no claims or representations that the Online Physiotherapy Services may be lawfully used outside the England and Wales. Unless otherwise expressly stated or agreed, the Online Physiotherapy services are directed solely at patients who receive the GX Online Physiotherapy Services from within the England and Wales. If you choose to access or use the GX Online Physio Services from outside of England and Wales, you do so at your own risk, and are subject to the judiciary system of England and Wales.
(15) Governing law
These Terms of Service and all the documents incorporated herein are governed by and construed in accordance with English Law. You agree to submit to the exclusive jurisdiction of the English courts.
(16) Specifications for GX Online Physio services (what you will need)
You agree to have the following in place to enable us to provide you with Online Physiotherapy Services:
(i) good working Internet connection;
(ii) necessary microphone / headphones / camera or similar equipment;
(iii) Zoom, Skype or WhatsApp application unless We have agreed with you to use a different application or platform.
(iv) We do not accept any liability in the event that you are unable to comply with the Specifications set out above.
(17) Use of discounts
You can only use one discount per appointment. All discounts are non-transferable.
(18) Confidentiality
Anything clients share with a physiotherapist is regarded confidential, whether it is business or personal information. The physiotherapists undertake not to, at any time, (unless required to do so by law), either directly or indirectly, use or disclose any information the client shares with them during their sessions.
(19) Definitions
In this document and the documents incorporated by reference, the following terms have the following meanings unless the context clearly requires otherwise:
“Service” means the terms and conditions of purchasing our physiotherapy services as set out in this document and the documents incorporated by reference;
“Website” means the web site located at the domain “theonlinephysiotherapist.com” and on all sub-domains, folders and sub-folders on this domain.
(20) Interpretation
In this document, unless the context clearly requires otherwise:
The terms “we”, “us” and “our” are references to are provided via this web site, which is owned and operated by Dynamis Health Limited, the parent company of GX Physio.
Words defined in the singular have the corresponding meaning in the plural;
Reference to a “person” includes a reference to a corporation, association or other entity;
Reference to a “written request” means a request submitted to us by email, by post or using the “contact us” form on the website.
Reference to the “Parties” means both you and us.
All monetary amounts are expressed in British Pound (£)